For a personalised service, ring 020 7253 9522

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GBP credit card, debit card, paypal, collect 114 Clerkenwell Road London EC1M 5SA sales@diamondandweddingrings.com Aurus London United Kingdom 020 7253 9522

Frequently Asked Questions

 

General

Why is the shop called Aurus?
What experience does Aurus have in the diamond and wedding ring industry?
Where is Aurus located?
What are Aurus’ opening hours?
How can I contact Aurus?
Do I have to book an appointment or can I just walk in?
Can I book an appointment outside of opening hours?

Products

I don’t know where to start, how can I just get some advice/knowledge?
How many choices of rings does Aurus have?
How can I be sure that I am getting what I am paying for?
Do you have more rings in the shop than the ones displayed online?
Are all the products displayed online available for viewing in person?
How do I get my rings engraved?
I have an idea for a ring, can it be made?
Will I receive my item in a presentation box?

Diamonds

Where can I get more information on diamonds to help me choose?
Which diamonds does Aurus have?
How can I be sure of the quality of my diamond?
What is a diamond certificate?
Is it important to buy a certified diamond?
Can I see the certificate before I buy?
Can I specify that I would like the diamond to be graded by a specific lab e.g. GIA?
What is fluorescence on a diamond?
Do you sell conflict-free diamonds?
How do I know your diamonds are legitimate?

Ordering

How do I place an order?
How do I pay?
How secure is it to send my Credit Card over the net?
How do I know if you have received my order?
Can I pay in installments?
What forms of payment do you accept?

Delivery

How long will it take to deliver my rings?
Do you deliver to my address or do I have to pick up the rings at the shop?
Do you deliver internationally?

Returns, Exchanges, Resizing And Repairs

Can I return or exchange my ring with another one?
What happens if my fiancée doesn’t like the engagement ring I chose?
Can I return my ring for resizing?
Do you carry out jewellery repairs?

Why is the shop called Aurus?
Aurus comes from Aurum, which in latin means Gold. We also just loved the sound of that word, it’s refreshing, yet full of history. ^ back to top

What experience does Aurus have in the diamond and wedding ring industry?
The founders have over 50 years of combined experience in the jewellery/bridal industry.
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Where is Aurus located?
Aurus is located at 114 Clerkenwell Road, London EC1M 5SA. The nearest station is Farringdon. See Map.
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What are Aurus’ opening hours?
Opening hours are Monday - Friday 10:00am- 6:30pm; Saturday 10:00am- 5:00pm. Click here for more details.
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How can I contact Aurus?
You are welcome to visit us in person, call us at 020 7253 9522, or email us at sales@auruslondon.com
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Do I have to book an appointment or can I just walk in?
We encourage you to book an appointment as we will then be sure to provide you with the best service. But if you are in the neighbourhood but don’t have an appointment, just come in and we’ll be happy to serve you.
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Can I book an appointment outside of opening hours?
Unfortunately not.
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I don’t know where to start, how can I just get some advice/knowledge?
Our Buying Guide is a great place to start.
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How many choices of rings does Aurus have?
We have the UK's largest collection. Our Buying Guide is a great place to start.
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How can I be sure that I am getting what I am paying for?
Please see our Policies.
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Do you have more rings in the shop than the ones displayed online?
Yes many more! We have over 1,500 different styles in stock but not all of them are shown online.
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Are all the products displayed online available for viewing in person?
Yes. Everything that you see online can be viewed in-store.
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How do I get my rings engraved?
At the time of placing the order, just tell us what you would like engraved and we’ll have it done for you. Generally, there is a 27-28 character limit on the length of the engraving.
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I have an idea for a ring, can it be made?
We have so many different styles in stock that the chances are that we already have something similar to what you are looking for. If we don’t, then we can get it tailor-made for you.
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Will I receive my item in a presentation box?
Yes – in a beautiful box.
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Where can I get more information on diamonds to help me choose?
Our Buying Guide has some very useful information
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Which diamonds does Aurus have?
We can get any specification of diamond from you. Just tell us your specific requirement and leave it to us. We deal with some of the largest and best diamond suppliers in the world.
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How can I be sure of the quality of my diamond?
All our diamonds over 0.30ct are certified by one of the leading independent laboratories of the world – GIA, IGI or HRD.
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What is a diamond certificate?
A certificate tells you the main characteristics of the diamond you are buying. All Aurus diamonds that have an individual carat weight of 0.30ct or above are certified to ensure consistent quality is delivered to our customers.
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Is it important to buy a certified diamond?
In our opinion, if you are buying a diamond above 0.30ct in weight, then it is important to buy a certified diamond. The certificate is your guarantee that the diamond has been independently tested to ensure that it has not been artificially enhanced in any way and that it has been professionally graded to assess the carat weight, colour and clarity. However, not all diamond grading labs adhere to the same strict standards. This is why at Aurus we offer to our customers diamonds certified by GIA, IGI and HRD to conform to the most rigorous standards of certification.
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Can I see the certificate before I buy?
Yes. In most cases we can send you a scanned copy of the diamond certificate by email prior to purchase.
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Can I specify that I would like the diamond to be graded by a specific lab e.g. GIA?
Yes, please contact us prior to your purchase and we will confirm the availability of the specific diamond you are looking for.
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What is fluorescence on a diamond?
Nearly all naturally occurring diamonds have some degree of fluorescence. However, at Aurus we only offer diamonds which have either 'no fluorescence' or have been graded as having 'faint' or 'slight' fluorescence. At this low level, any fluorescence does not affect the beauty of the diamond. We do not sell any diamonds with fluorescence above this level.
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Do you sell conflict-free diamonds?
Aurus is deeply committed to selling only legitimate diamonds. We have a strict policy of not dealing with or purchasing from any source that deals in conflict diamonds. Conflict diamonds originate from areas controlled by forces or factions opposed to legitimate and internationally recognized governments, and are used to fund military action in opposition to those governments, or in contravention of the decisions of the Security Council. We fully support the Kimberly Process Certification Scheme and work with only the most reputable, professional suppliers to ensure compliance.
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How do I know your diamonds are legitimate?
We purchase our diamonds from a small number of carefully selected diamond companies who are recognised as being amongst the world's finest diamond polishing companies. Purchasing from these companies directly rather than using a wholesaler means we know the diamond mine that the stones were sourced from and where they were polished. We can then guarantee that our diamonds are of the highest quality and that they are free of any treatments that some companies use to artificially enhance the appearance of their stones. We are also able to guarantee that we do not supply conflict diamonds.
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How do I place an order?
After choosing an item you would like to purchase click on the "ADD TO BAG" button. If for any reason you are unable to order in this way please send us an e-mail to sales@diamondandweddingrings.com detailing the item or items you would like to purchase with your name and telephone number and we will contact you to arrange payment and delivery. Alternatively you can contact us by telephone on 020 7253 9522.
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How do I pay?
Payment is by credit or debit card via our secure server. We can also accept payments via bank transfers - please contact us by telephone on 020 7253 9522 for our bank details.
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How secure is it to send my Credit Card over the net?
We use a secure server to process all our payment transactions. However if you would like to pay by credit or debit card over the phone please send us an e-mail to sales@diamondandweddingrings.com detailing the item or items you would like to purchase with your name and telephone number and we will contact you to arrange payment and delivery. Alternatively you can contact us by telephone on 020 7253 9522.
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How do I know if you have received my order?
Once we receive your order we will send you a confirmation email. If you do not receive this within 24 hours please send us an e-mail tosales@diamondandweddingrings.com and we will check the status of the order. When the order is processed and packaged ready for dispatch we will send you a second e-mail to confirm this. To avoid our message being classified as "junk" please add the email sales@auruslondon.com to your e-mail contacts or to your e-mail safe list.
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Can I pay in instalments?
No. We do not offer this facility.
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What forms of payment do you accept?
We accept all major credit and debit cards including Mastercard, VISA and American Express.
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How long will it take to deliver my rings?
It takes approx 3-4 weeks for your rings to be delivered from the day of placing your order. However, some rings can be ready much quicker so if you need something urgently, please ring us on 020 7253 9522 and we’ll do our best to accommodate your request.
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Do you deliver to my address or do I have to pick up the rings at the shop?
It is up to you. We can deliver at your address or you can come and pick up the rings at our shop.
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Do you deliver internationally?
Yes, we are able to deliver to wide variety of countries outside of the UK including most of Western Europe and the USA. For orders delivered outside of Europe we will not charge VAT. Please contact us to discuss delivery options.
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Can I return or exchange my ring with another one?
No, we cannot accept returns or exchanges as each of our rings is tailor-made to the requirements of our customer. This does not affect your statutory rights.
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What happens if my fiancée doesn’t like the engagement ring I chose?
You should ensure by finding out from her friends / family or through previous chats that you might have had with her what style of ring and diamond shape she would like. If you are unsure, you should consider buying just the diamond and bring her along afterwards to select the style of the ring that she likes.
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Can I return my ring for resizing?
Yes. We can resize the ring at a charge of £30 - £50, depending on the type of ring and the extent of the change. We will also polish your ring at this time so it would look just like new afterwards.
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Do you carry out jewellery repairs?
Yes, we offer repairs for rings purchased from our store. Please click here for details.
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